SaaS Communities Report

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Executive Summary

We analyzed 48 saas communities listed on Hive Index to understand where people gather, what these groups offer, and which communities attract the most interest.

The big picture: saas communities are broad and fragmented, with many small groups and a few very large outliers.

Source: Hive Index community database · Updated 2026-05-26

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Communities
48
Platforms
10
Avg members
27K
Median members
400

Where SaaS Communities Are Hosted

  • Slack: 12 communities (25%)
  • Independent Platforms: 12 communities (25%)
  • Facebook: 8 communities (17%)
  • Discord: 7 communities (15%)
  • Reddit: 2 communities (4%)
  • WhatsApp: 2 communities (4%)
  • Circle: 1 communities (2%)
  • Turf: 1 communities (2%)
  • Skool: 1 communities (2%)
  • Meetup: 1 communities (2%)
  • Slack
    12(25%)
  • Independent Platforms
    Independent Platforms
    12(25%)
  • Facebook
    8(17%)
  • Discord
    7(15%)
  • Reddit
    2(4%)
  • WhatsApp
    2(4%)
  • Circle
    1(2%)
  • Turf
    1(2%)

Format mix

  • Forum / feed-based
    22(46%)
  • Chat communities
    21(44%)
  • Other platforms
    3(6%)
  • Private membership
    2(4%)

Forum / feed-based is most common (46%), but chat communities is also well represented (44%).

Slack leads, but Independent Platforms and Facebook also represent meaningful shares.

Audience Size & Access

Community size

  • Tiny: 2 communities (4%)
  • Small: 11 communities (23%)
  • Medium: 9 communities (19%)
  • Large: 12 communities (25%)
  • Huge: 5 communities (10%)
  • Massive: 2 communities (4%)
  • Gigantic: 0 communities (0%)
  • Tiny
    <20 members
    2(4%)
  • Small
    20-100 members
    11(23%)
  • Medium
    100-1,000 members
    9(19%)
  • Large
    1,000-10,000 members
    12(25%)
  • Huge
    10,000-100,000 members
    5(10%)
  • Massive
    100,000-1M members
    2(4%)
  • Gigantic
    1M+ members
    0(0%)

7 communities have unknown member counts.

Free vs paid

  • Free to join: 31 communities (65%)
  • Paid or apply-to-join: 17 communities (35%)

The average is much higher than the median (27K vs 400), which usually means a few large groups are pulling the average up.

How SaaS Differs From Other Categories

SaaS is less free-to-join, smaller, more platform-diverse, more chat-heavy, and more paid or gated, compared with typical Hive Index topics.

MetricSaaSHive Index average
Free to join65%85%
Median members40025K
Average members27K690K
Paid or apply-to-join35%15%
Live chat67%37%
Discord share15%16%

Feature Mix

Common features appear in at least 15% of listings.

Common Features

  • Live Chat: 32 communities (67%)
  • Forum: 31 communities (65%)
  • Online/Offline Events: 27 communities (56%)
  • Newsletter: 22 communities (46%)
  • Member Perks: 15 communities (31%)
  • Requires Application: 12 communities (25%)
  • Job Board: 9 communities (19%)
  • Paid Community: 9 communities (19%)
  • Live Chat
    67%
  • Forum
    65%
  • Online/Offline Events
    56%
  • Newsletter
    46%
  • Member Perks
    31%
  • Requires Application
    25%
  • Job Board
    19%
  • Paid Community
    19%

Niche Features

  • Pairing: 4 communities (8%)
  • Token: 1 communities (2%)
  • Tools: 1 communities (2%)
  • Pairing
    8%
  • Token
    2%
  • Tools
    2%

Live Chat appears on 67% of listings.

What Visitors Click

Outbound clicks / mo
928

Platform supply vs. clicks

PlatformCommunitiesShare of communitiesOutbound clicksShare of clicks
Slack1225%
29833%
Independent Platforms1225%
334%
Facebook817%
404%
Discord715%
43447%
WhatsApp24%
8910%
Circle12%
152%
Skool12%
40%
Meetup12%
10%

Share is calculated within this topic.

Discord gets 47% of clicks but only 15% of listings, so visitors click it more than you'd expect from supply alone.

Most-clicked formats

  • Chat communities
    821(90%)
  • Forum / feed-based
    73(8%)
  • Private membership
    19(2%)
  • Other platforms
    1(0%)

Most-clicked features

  • Live Chat
    860(94%)
  • Online/Offline Events
    642(70%)
  • Forum
    561(61%)
  • Newsletter
    477(52%)
  • Member Perks
    416(46%)
  • Requires Application
    352(39%)

Most-clicked size ranges

  • Large
    456(50%)
  • Medium
    152(17%)
  • Huge
    142(16%)
  • Small
    126(14%)
  • Massive
    10(1%)

Top-clicked listings

  • Lunadio
    148(16%)
  • Tech Startups
    114(12%)
  • SaaS Alliance
    98(11%)

Most clicks go to chat communities and forum / feed-based communities.

Community Quality & Ratings

Rating breakdown

  • 21(100%)
  • 0(0%)
  • 0(0%)
  • 0(0%)
  • 0(0%)

21 reviews across 6 communities · 5.0 average rating.

Among highly rated communities

  • Member Perksover-indexes100%vs 31% overall
  • Forumover-indexes83%vs 65% overall
  • Live Chatover-indexes83%vs 67% overall
  • Newsletterover-indexes83%vs 46% overall
  • Online/Offline Eventsover-indexes67%vs 56% overall

Based on 6 communities rated 4+ stars.

Highly rated examples

Among reviewed communities, highly rated groups often include member perks, forum, and live chat.

Methodology & FAQ

Methodology

This report uses communities in the Hive Index database tagged as SaaS. We exclude removed or suppressed listings. Member counts, traffic, features, reviews, and ratings may vary by source and are updated periodically.

  • •Last updated 2026-05-26

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